Privacy Policy

Last updated: October 8, 2026

This Privacy Policy describes how Thermal Balaclava ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://thermalbalaclava.com (the "Site").

1. What Personal Data We Collect

We collect various types of personal information to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payment, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and customer service inquiries.
• Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
• Location Information: General location data derived from your IP address.

2. How We Collect Your Data

We collect personal information through various methods:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact customer support.
• Automated Technologies: Through cookies, web beacons, tracking pixels, and similar technologies as you navigate our Site.
• Third-Party Sources: From analytics providers, advertising networks, and payment processors, consistent with their privacy policies.

3. Purpose of Data Collection

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping products, processing payments, and providing order confirmations.
• Customer Service: To respond to your inquiries, provide support, and manage your account.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications.
• Analytics and Improvement: To understand how you use our Site, analyze trends, improve our products and services, and enhance user experience.
• Advertising and Targeting: To deliver targeted advertisements to you on our Site and third-party platforms based on your interests and browsing behavior.
• Security and Fraud Prevention: To protect our Site, detect and prevent fraudulent transactions, and ensure the security of our systems.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions.
• Shipping Carriers: Such as USPS, UPS, FedEx, or other logistics providers, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand website usage and performance.
• Advertising Platforms: Such as Google Ads, Meta (Facebook/Instagram), TikTok, and Snapchat, for targeted advertising and marketing campaigns.
• Customer Support Platforms: To manage customer inquiries and communications.
• Email Marketing Services: To send newsletters and promotional emails.

These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site (e.g., which pages you visit most often) to help us improve its performance.
• Functionality Cookies: Allow our Site to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These are typically placed by advertising networks with our permission.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing. For instance, order data is retained for a longer period for tax and warranty purposes, while marketing consent may be retained until you opt-out.

7. User Rights

Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request that we limit the way we use your personal data.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Opt-Out: Opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy (COPPA Compliance)

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe we might have any information from or about a child under 13, please contact us immediately.

9. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Email: support@thermalbalaclava.com

Website: https://thermalbalaclava.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.