Shipping Policy

Effective date: October 8, 2026

Thank you for shopping with Thermal Balaclava! We are committed to delivering your order efficiently and reliably. Please review our shipping policy below:

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

3. Domestic Shipping

For orders shipped within the United States, we primarily use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.

4. International Shipping

We ship internationally to many countries. International orders are typically delivered within 10-25 business days after shipment. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Thermal Balaclava is not responsible for shipping delays caused by the carrier, adverse weather conditions, customs processing, or other unforeseen circumstances beyond our control. We appreciate your understanding in such situations.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments can only be sent via USPS.

8. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us at support@thermalbalaclava.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please include your order number and, for damaged items, clear photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

9. No Shipping to Restricted Countries

Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.